Due to Summer Enrollment processing, ERS OnLine will be unavailable from 6:00 p.m. Friday, June 23 until 7:00 a.m. Monday, June 26. We apologize for any inconvenience.

ERS Help and FAQs

  • Email

    Emails are answered as soon as possible. You must use the email address that is on file with ERS to receive personal account information. For an immediate response, please call.

    We are unable to do the following by email:

    • Summer Enrollment changes,

    • Insurance changes,

    • Update account information, and 

    • Begin the retirement application process.

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  • ERS contacts


    (877) 275-4377

    7:30am - 5:30pm CDT


    200 E 18th St
    Austin, TX 78701

    Mailing Address:

    PO Box 13207
    Austin, TX 78701