Due to the ERS website redesign and domain change to ers.texas.gov, ERS OnLine, the public website and emails will be unavailable beginning 8 a.m. Saturday, August 19 through midnight Sunday, August 20.

Contact ERS

  • Address

    200 E. 18th St
    Austin, Texas 78701

    Drop box available 24/7.

    Map and parking instructions > 

    Service Hours

    Customer Service Hours: 
    7:30 a.m.-5:30 p.m.

    Lobby Hours:
    7:30 a.m.-5:00 p.m.


    (877) 275-4377 (Toll-free)

    7-1-1 or (800) 735-2989
    (for hearing impaired or deaf callers only)

    Common Questions

    Do you have a question about insurance or retirement? Take a look through our commonly asked questions.


    When you need to send a fax to ERS, please include a cover sheet that includes only:

    • Your name;
    • Your contact information;
    • Your Employee ID or the last four digits of your Social Security number; and
    • A brief explanation of the issue.

    ERS Fax number (512) 867-7438

    Mailing Address

    P. O. Box 13207
    Austin, Texas 78711-3207 

    ERS is a tobacco free facility.

    Map to ERS


    Emails are answered as soon as possible. You must use the email address that is on file with ERS to receive personal account information. For an immediate response, please call.

    We are unable to do the following by email:

    • Insurance changes,
    • Update account information, and 
    • Begin the retirement application process.

    Fields marked with an asterisk are required.

  • Select a Topic*
    Your First Name*
    Your Last Name*
    Last four(4) of your SSN

    Your Emplid
    Contact number*
    Email address*
    Confirm email address*
    Enter Remarks (300 character limit)*
    You have Characters remaining: