200 E. 18th St
Austin, Texas 78701
Drop box available 24/7.
Map and parking instructions >
Customer Service Hours:
7:30 AM-5:30 PM
Lobby Hours: 7:30 AM-5:00 PM
(877) 275-4377 (Toll-free)
7-1-1 or (800) 735-2989
(for hearing impaired or deaf callers only)
When you need to send a fax to ERS, please include a cover sheet that includes only:
ERS Fax number (512) 867-7438
P. O. Box 13207
Austin, Texas 78711-3207
ERS is a tobacco free facility.
Emails are typically answered within 48 hours. For an immediate response, please call.
If you have questions regarding your 1099-R, please view the 1099 FAQ. You can also view your 1099-R online by signing into your account, and clicking on the 1099-R Information link under "My Payroll Information."
ERS finished mailing all 1099s by January 31, 2015. You can sign into your account to request a copy.
200 East 18th Street Austin, TX 78701 ( map)
Toll Free (877) 275-4377
Relay Texas, TTY 7-1-1 or (800) 735-2989