Contact ERS

  • Address

    200 E. 18th St
    Austin, Texas 78701

    Drop box available 24/7.

    Map and parking instructions > 

    Service Hours

    Customer Service Hours: 
    7:30 AM-5:30 PM

    Lobby Hours:
    7:30 AM-5:00 PM

    Phone

    (877) 275-4377 (Toll-free)

    7-1-1 or (800) 735-2989
    (for hearing impaired or deaf callers only)

    Common Questions

    Do you have a question about insurance or retirement? Take a look through our commonly asked questions.

    Fax

    When you need to send a fax to ERS, please include a cover sheet that includes only:

    • Your name;
    • Your contact information;
    • Your Employee ID or the last four digits of your Social Security number; and
    • A brief explanation of the issue.

    ERS Fax number (512) 867-7438

    Mailing Address

    P. O. Box 13207
    Austin, Texas 78711-3207 

    ERS is a tobacco free facility.

    Map to ERS

    Email

    Emails are typically answered within 48 hours. You must use the email address that is on file with ERS to receive personal account information. For an immediate response, please call.

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