200 E. 18th St
Austin, Texas 78701
Drop box available 24/7.
Map and parking instructions >
Customer Service Hours:
7:30 a.m.-5:30 p.m.
Lobby Hours: 7:30 a.m.-5:00 p.m.
(877) 275-4377 (Toll-free)
7-1-1 or (800) 735-2989
(for hearing impaired or deaf callers only)
When you need to send a fax to ERS, please include a cover sheet that includes only:
ERS Fax number (512) 867-7438
P. O. Box 13207
Austin, Texas 78711-3207
ERS is a tobacco free facility.
Emails are answered as soon as possible. You must use the email address that is on file with ERS to receive personal account information. For an immediate response, please call.
We are unable to do the following by email:
Summer Enrollment changes,
Update account information, and
Begin the retirement application process.
If you need a language or sign language translator, please call ERS so that
we can make arrangements for your appointment or presentation.
200 East 18th Street Austin, TX 78701 ( map)
Toll Free (877) 275-4377
Relay Texas, TTY 7-1-1 or (800) 735-2989