Contact ERS

  • Address

    200 E. 18th St
    Austin, Texas 78701

    Drop box available 24/7.

    Map and parking instructions > 

    Service Hours

    Customer Service Hours: 
    7:30 AM-5:30 PM

    Lobby Hours:
    7:30 AM-5:00 PM

    Phone

    (877) 275-4377 (Toll-free)

    7-1-1 or (800) 735-2989
    (for hearing impaired or deaf callers only)

    Common Questions

    Do you have a question about insurance or retirement? Take a look through our commonly asked questions.

    Fax

    When you need to send a fax to ERS, please include a cover sheet that includes only:

    • Your name;
    • Your contact information;
    • Your Employee ID or the last four digits of your Social Security number; and
    • A brief explanation of the issue.

    ERS Fax number (512) 867-7438

    Mailing Address

    P. O. Box 13207
    Austin, Texas 78711-3207 

    ERS is a tobacco free facility.

    Map to ERS

    Email

    Emails are typically answered within 48 hours. For an immediate response, please call. 

    If you have questions regarding your 1099-R, please view the 1099 FAQ. You can also view your 1099-R online by signing into your account, and clicking on the 1099-R Information link under "My Payroll Information."

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  • Getting your 1099R

    ERS finished mailing all 1099s by January 31, 2015. You can sign into your account to request a copy.