Recently, you may have received a letter from John Hancock regarding your Long Term Care (LTC) policy. Please be assured that with continued payment of your premiums, your coverage and your policy number have not changed and will not change. The letter was sent to inform members of a change in the administration of your LTC policy. Going forward, John Hancock will be your direct contact for any questions about your LTC coverage. Contact a John Hancock representative toll-free at (800) 400-9396.
John Hancock stopped accepting new enrollment into their Long-Term Care Insurance January 1, 2012. This information is for employees and their dependents enrolled before January 1, 2012.