John Hancock

Contact John Hancock Life Insurance Company for assistance with your Long-Term Care Insurance benefit. A Care Coordinator will assist you in finding the right facility and/or care for you.

Visit the John Hancock website 
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Customer Service: (800) 400-9396 available M-F, 7:30 a.m. - 5:30 p.m. CT (except holidays)

Mailing Address:John Hancock Life Insurance Company
Group Long-term Care
PO Box 111
Boston, MA 02117