Contact ERS

• (877) 275-4377 (Toll-free)
• Relay Texas, TTY (For hearing impaired or deaf callers only): 7-1-1 or (800) 735-2989

Hours of Operation

Customer Service Hours: 7:30 AM-5:30 PM
Lobby Hours: 7:30 AM-5:00 PM

Address

200 E. 18^th St (map and parking instructions)
Austin, Texas 78701

ERS is a tobacco free facility.

Need to drop off checks, forms, or applications at ERS?  
Use the 24-hour drop box at the front lobby.
Do not make cash payments in the drop box.

Mailing Address: 
Customer Service Division
P. O. Box 13207
Austin, Texas 78711-3207  

Fax

When you need to send a fax to ERS, please include a cover sheet that includes only:

• Your name;
• Your contact information;
• Your Employee ID or the last four digits of your Social Security number; and
• A brief explanation of the issue.

ERS Fax number (512) 867-7438