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On September 1, Blue Cross and Blue Shield of Texas (BCBSTX) will become
the medical plan administrator for HealthSelectSM of Texas and
Consumer Driven HealthSelectSM. It’s the kind of transition that
social engineers love to exploit. Don’t let that happen to you! Learn how to
protect your personal data.
You have until August 31, 2017 to spend your FSA balance and the
deadline to submit claims for the health care dollars you spent during the past
benefit year is December 31, 2017.
When Blue Cross Blue Shield of Texas (BCBSTX) becomes the administrator
for the medical plan on September 1, 2017, you will have separate medical and
pharmacy ID cards for medical and prescription drug services.
On August 23, the ERS Board will hold its final meeting of the 2016-17
Monday, August 6, 2017, is the first day of
Exercise With Your Child week. Children six and older should exercise at least
60 minutes a day. They are more likely to get moving if their parents or
caregivers get moving, too.
Over the next several weeks you may get calls from Blue Cross and Blue Shield of Texas (BCBSTX) about your doctors and/or transition of care.
Enrollment fairs will be held in cities and towns across Texas. The schedule
follows. If you prefer, you can plan to attend a webinar that covers Summer
If you and your dependents have enrolled in HealthSelectSM of
Texas, you will need to select a primary care physician (PCP) to receive
The Texas Employees Group Benefits Program (GBP) offers robust health
insurance plans. There are also many optional
benefits that may be just right for you and your family.
Putting aside pre-tax money for commuter, medical and dependent care
expenses makes sense for many people.
If you are enrolled in HealthSelectSM of Texas or Consumer Directed HealthSelectSM, Blue Cross and Blue Shield of Texas (BCBSTX) will replace UnitedHealthcare as your health plan administrator on September 1, 2017. If you are enrolled in an HMO this change will not affect you.
Through August 31, 2017, you should continue to use your UnitedHealthcare ID card and call the current UnitedHealthcare Customer Service line at (866) 336-9371 (TTY: 711) for information about your coverage or individual claims information.
BCBSTX will not have access to individual claims information until September 1, 2017.
In the months leading up to the transition, BCBSTX will send letters and make telephone calls to participants who may be affected by certain changes. For example, if your primary care provider (PCP) or specialist will no longer be in the HealthSelect network, you will be notified in June.
website and customer care center
Beginning May 23, you will be able to visit the BCBSTX HealthSelect website or call a Personal Health Assistant toll-free at (800) 252-8039, Monday - Friday 7 a.m. - 7 p.m. CT or Saturday 9 a.m. - 3 p.m. CT.
Continued care for certain conditions
If you are pregnant and in your second or third trimester, or if you are receiving care for a chronic illness or an acute medical condition, you may be able to continue to receive health care services from your current provider after September 1, 2017, for a certain period, even if the provider will no longer be in the network. You will need to fill out and submit to BCBSTX a Transition of Care form. For more information, call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039.
Prescription drug coverage
OptumRx will continue to be the pharmacy benefits manager for prescription drug coverage for HealthSelect of Texas and Consumer Directed HealthSelect.
BCBSTX will send you a new
medical ID card and OptumRx will send you a new ID card for prescription drug
coverage before September 1.
Programs available under BCBSTX
Real Appeal, an online weight loss program, will continue to be available to eligible HealthSelect participants as of September 1, 2017. Naturally Slim, a different online weight loss program, will also be an option for eligible participants.
Virtual Visits will also continue to be a HealthSelect benefit after September 1, 2017. Virtual Visits allows you to consult with a licensed physician in real time from a computer, tablet or smart phone using secure online audio and video technology. Beginning September 1, there will no longer be a copay for HealthSelect of Texas participants if you use a network Virtual Visits provider. The current $10 per-visit copay for this benefit will continue through August 31.
Over the next few months, you can find information and updates by visiting the
HealthSelect transition page on the ERS website.
Published May 2, 2017
200 East 18th Street Austin, TX 78701 ( map)
Toll Free (877) 275-4377
Relay Texas, TTY 7-1-1 or (800) 735-2989