Due to the ERS website redesign and domain change to ers.texas.gov, ERS OnLine, the public website and emails will be unavailable beginning 8 a.m. Saturday, August 19 through midnight Sunday, August 20.

Employee News

  • Minimize your risk of identity-theft during ERS’ administrator transition

    On September 1, Blue Cross and Blue Shield of Texas (BCBSTX) will become the medical plan administrator for HealthSelectSM of Texas and Consumer Driven HealthSelectSM. It’s the kind of transition that social engineers love to exploit. Don’t let that happen to you! Learn how to protect your personal data.

    Time to spend your TexFlex Health Care Flexible Spending Account (FSA) funds

    You have until August 31, 2017 to spend your FSA balance and the deadline to submit claims for the health care dollars you spent during the past benefit year is December 31, 2017. 

    New HealthSelect ID cards will be issued soon

    When Blue Cross Blue Shield of Texas (BCBSTX) becomes the administrator for the medical plan on September 1, 2017, you will have separate medical and pharmacy ID cards for medical and prescription drug services. 

    ERS Board Meeting

    On August 23, the ERS Board will hold its final meeting of the 2016-17 fiscal year.

    When families exercise together

    Monday, August 6, 2017, is the first day of Exercise With Your Child week. Children six and older should exercise at least 60 minutes a day. They are more likely to get moving if their parents or caregivers get moving, too. 

    Possible calls about enrollment and health care providers

    Over the next several weeks you may get calls from Blue Cross and Blue Shield of Texas (BCBSTX) about your doctors and/or transition of care.

    Summer Enrollment across the state and online

    Summer Enrollment fairs will be held in cities and towns across Texas. The schedule follows. If you prefer, you can plan to attend a webinar that covers Summer Enrollment basics. 

    Enrolled in HealthSelect(SM) of Texas? Be sure to choose a PCP!

    If you and your dependents have enrolled in HealthSelectSM of Texas, you will need to select a primary care physician (PCP) to receive network benefits. 

    Choosing optional benefits

    The Texas Employees Group Benefits Program (GBP) offers robust health insurance plans. There are also many optional benefits that may be just right for you and your family.

    Review your TexFlex elections

    Putting aside pre-tax money for commuter, medical and dependent care expenses makes sense for many people. 


    It’s still HealthSelectSMof Texas,
    but BCBSTX will be the new plan administrator

    What will the change mean for you?

    If you are enrolled in HealthSelectSM of Texas or Consumer Directed HealthSelectSM, Blue Cross and Blue Shield of Texas (BCBSTX) will replace UnitedHealthcare as your health plan administrator on September 1, 2017. If you are enrolled in an HMO this change will not affect you.

    Through August 31, 2017, you should continue to use your UnitedHealthcare ID card and call the current UnitedHealthcare Customer Service line at (866) 336-9371 (TTY: 711) for information about your coverage or individual claims information.

    BCBSTX will not have access to individual claims information until September 1, 2017.

    In the months leading up to the transition, BCBSTX will send letters and make telephone calls to participants who may be affected by certain changes. For example, if your primary care provider (PCP) or specialist will no longer be in the HealthSelect network, you will be notified in June. 

    New website and customer care center 

    Beginning May 23, you will be able to visit the BCBSTX HealthSelect website or call a Personal Health Assistant toll-free at (800) 252-8039, Monday - Friday 7 a.m. - 7 p.m. CT or Saturday 9 a.m. - 3 p.m. CT.

    You can:

    • Get general information about HealthSelect of Texas and Consumer Directed HealthSelect plan benefits.
    • Use the Provider Search Tool to find out if your current PCP or other providers will be in the BCBSTX HealthSelect network after September 1.
    • Get help finding a network PCP or specialist if your current provider will no longer be in the network.
    • Nominate a provider to be added to the HealthSelect network.

    Continued care for certain conditions

    If you are pregnant and in your second or third trimester, or if you are receiving care for a chronic illness or an acute medical condition, you may be able to continue to receive health care services from your current provider after September 1, 2017, for a certain period, even if the provider will no longer be in the network. You will need to fill out and submit to BCBSTX a Transition of Care form. For more information, call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039.

    Prescription drug coverage

    OptumRx will continue to be the pharmacy benefits manager for prescription drug coverage for HealthSelect of Texas and Consumer Directed HealthSelect. 

    ID cards

    BCBSTX will send you a new medical ID card and OptumRx will send you a new ID card for prescription drug coverage before September 1.

    Programs available under BCBSTX

    Real Appeal, an online weight loss program, will continue to be available to eligible HealthSelect participants as of September 1, 2017. Naturally Slim, a different online weight loss program, will also be an option for eligible participants.

    Virtual Visits will also continue to be a HealthSelect benefit after September 1, 2017. Virtual Visits allows you to consult with a licensed physician in real time from a computer, tablet or smart phone using secure online audio and video technology. Beginning September 1, there will no longer be a copay for HealthSelect of Texas participants if you use a network Virtual Visits provider. The current $10 per-visit copay for this benefit will continue through August 31.

    Over the next few months, you can find information and updates by visiting the HealthSelect transition page on the ERS website.

    Published May 2, 2017

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